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At NamasteVapes.com, we stand proudly behind our products. Our mission is to provide the best selection of goods and most knowledgeable customer service in the industry. Thousands of happy consumers agree: we are a top, dependable source for the world’s best vaporizers. If you’re unsatisfied with any Namaste Vaporizers purchase, we want to hear about it. Let’s come up with a solution that works for you!  

And if you’d like additional information about any of our products prior to ordering, please contact us. We have a team of very friendly and educated customer experience reps standing by.

Our Return Policies

  • Customers are responsible for paying for return postage.
  • All items may be subject to a restocking fee of 15% of their retail value. (This includes parts and/or accessories.)
  • Please note: any special fees paid at checkout for original orders (i.e. expedited shipping) are non-refundable.

 

What can I return? 

Unused items in their original packaging (the seal cannot be broken) within 14 days of delivery.

My Glass item arrived broken?

Glass items that arrive damaged must be reported within 48 hours of customer delivery to support@namastevapes.com. Please attach images to your email.

Items that are final sale

  • Glass item(s) are final sale; no returns accepted.
  • All Storz & Bickel products are final sale.
  • All used vapes
  • All Ghost MV1 products are final sale and the items carry no manufacture warranty.

Something is wrong with my item I think it's defective

For Ghost, PAX, Arizer, KandyPens, Firefly, and Storz & Bickel you'll need to contact the manufacture to have them service your vaporizer. 

For all other defective vapes, you’ll need to upload a picture that shows the issue and follow our return process listed below.

Want to get your return started?

No problem! Once you’re ready, go ahead and click on the button below to choose the item you want to return.

You will need to have the following information available:

  • The order number from the item you want to return.
  • The e-mail address used to place the order you are looking to return.
  • If it's a vaporizer we will need the serial number (if you need help locating the serial number for your vape, you can reach out to us and we’ll help you.)
  • If your unit is defective, you’ll need to upload a picture that shows the issue.
    Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.

    Our team will receive your request and review it in less than 24 hours.

    Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.

    Our team will receive your request and review it in less than 24 hours.

    Need Help ?

    Contact our support team for help with ordering or completing your purchase. 

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